How can we help you?

Here at LuxpowerTek SA, we are committed to being your trusted energy solutions partner. Whatever you need, we are here to help. 

Technical support
Become a distributor
General enquiries
Call us
Locate a Certified Repair Center Near You
Visit us

Technical Support

Whether you're a homeowner with our products installed in your home, or you're an installer or distributor who works with our products, LuxpowerTek provides exceptional technical support. If you are experiencing any problems with your LUX-product, fill out the form below and we will get back to you as soon as possible.

    If you're located in South Africa you can also receive technical support by calling our office or by visiting a repair center near you

    Call us
    Locate a Certified Repair Center Near You

    Become a distributor

    Becoming a distributor for Luxpower allows you to offer advanced solar energy solutions to your clients while benefiting from comprehensive support and training. Fill in the form below to join a network of trusted partners dedicated to promoting sustainable energy and optimizing solar power systems

      General Enquiries

      For any general questions, feel free to fill out the form below and we will get back to you as soon as possible.

        Visit us

        Location
        Unit 4, Casadobe Business Park 2, 36 London Cir, Brackengate Business Park, Cape Town, 7560
        Contact number
        021 490 5001
        Social media
        Facebook Youtube X-twitter Linkedin Instagram Tiktok

        Certified repair centers

        Select Your Location

        Find a LuxpowerTek certified repair center near you.

        Western Cape
        Kwa-Zulu Natal
        Gauteng
        Mpumalanga

        Western Cape

        Aspergo Energy Cape Town

        Address
        Unit 4, Casadobe Business Park 2, 36 London Cir, Brackengate Business Park, Cape Town, 7560

        CNBM Cape Town

        Address
        109 Manhattan St, Boquinar Industrial Area, Cape Town, 7490

        Kwa-Zulu Natal

        Aspergo Energy Durban

        Address
        Unit 18, Acacia Business Park, 73 Nguni Way, Pinetown NU, Waterfall, 3610

        CNBM Durban

        Address
        Unit 3 Imvubupark Pl, Riverhorse Valley, Durban, 3630

        Gauteng

        CNBM Midrand

        Address
        Tsessebe Cres, Randjespark, Midrand, 1685

        Mpumalanga

        Mihometech Witbank

        Address
        17 Geringer St, Del Judor, Emalahleni, 1035

        Frequently asked questions

        If you are an installer, your Distributor must issue you with a permanent Customer Code. If you are an end user, your installer should have this, otherwise you have to request our generic code.

        We have 4 servers around the world. Make sure your station is on the Africa server. If it is not, we can move it for you.

        We can move dongles from one installer to another, change ownership details, and edit station information – all without unbinding the dongle.

        No, only install firmware updates which are specifically required to fix a bug. If your machine is functioning normally, do not update it.

        Our dongles only send packet data every 5 minutes. You can click the refresh button to update the information instantly.

        Yes, we advise this. Since the Lead Acid setting is voltage regulated, is very accurate and allows for greater control.

        FAQs

        If you are an installer, your Distributor must issue you with a permanent Customer Code. If you are an end user, your installer should have this, otherwise you have to request our generic code.

        We have 4 servers around the world. Make sure your station is on the Africa server. If it is not, we can move it for you.

        We can move dongles from one installer to another, change ownership details, and edit station information – all without unbinding the dongle.

        No, only install firmware updates which are specifically required to fix a bug. If your machine is functioning normally, do not update it.

        Our dongles only send packet data every 5 minutes. You can click the refresh button to update the information instantly.

        Yes, we advise this. Since the Lead Acid setting is voltage regulated, is very accurate and allows for greater control.